NIOR

Privacy Policy

NIOR Privacy Policy

Effective Date: 30 July 2026

Welcome to NIOR. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or purchase products from us. By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

NIOR is a South African clothing brand dedicated to providing premium-quality apparel and exceptional customer service. We are committed to protecting your personal information and maintaining your trust.

For any privacy-related questions or requests, please contact us:

NIOR Customer Service
Email: niorcustomerservicebrand443@gmail.com

2. Information We Collect

When you use our website, we may collect the following information:

  • Full name
  • Email address
  • Mobile phone number
  • Billing address
  • Shipping address
  • Account login information
  • Order history
  • Device information
  • IP address
  • Browser type
  • Information submitted through contact forms or customer support enquiries

This information is collected only when necessary to provide our services and improve your shopping experience.

3. How We Use Your Information

Your personal information may be used to:

  • Process and fulfil your orders.
  • Deliver products to your chosen delivery address.
  • Send order confirmations and shipping updates.
  • Respond to customer enquiries.
  • Improve our website, products, and services.
  • Prevent fraud and unauthorized transactions.
  • Maintain website security.
  • Comply with applicable legal obligations.

We only collect the information required to provide these services.

4. Payment Information

NIOR does not store your debit card, credit card, or banking details.

All payments are securely processed through trusted third-party payment providers using encrypted technology.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Keep you logged into your account.
  • Save your shopping cart.
  • Remember your website preferences.
  • Improve website performance.
  • Understand how visitors use our website.

You may disable cookies through your browser settings, although some website features may not function correctly.

6. Comments and Reviews

If comments or product reviews are available on our website, we may collect the information you submit together with your IP address and browser information to help prevent spam and maintain a safe community.

Any review you voluntarily publish may be visible to other visitors.

7. Images and Uploaded Media

If customers upload images through our website, they should avoid including embedded location information (GPS or EXIF data), as this information may be accessible to others.

8. Embedded Content

Our website may contain embedded content such as videos, social media posts, or external content.

Embedded content from third-party websites operates according to the privacy policies of those respective websites.

9. How We Share Your Information

NIOR values your privacy.

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers when necessary to:

  • Process payments.
  • Deliver your order.
  • Operate our website.
  • Prevent fraud.
  • Comply with legal requirements.

These providers are required to protect your information and may only use it to perform services on our behalf.

10. Data Security

We use reasonable administrative, technical, and organisational security measures to protect your information against unauthorized access, misuse, loss, alteration, or disclosure.

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal obligations.
  • Resolve disputes.
  • Protect the interests of NIOR.

When information is no longer required, it may be securely deleted.

12. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your account details.
  • Request deletion of your information where legally permitted.
  • Contact us regarding any privacy concerns.

Requests may be sent to:

niorcustomerservicebrand443@gmail.com

13. Intellectual Property

The NIOR name, logo, branding, website design, product images, graphics, written content, and other original materials are the intellectual property of NIOR.

No person or business may copy, reproduce, distribute, modify, or use any NIOR intellectual property without prior written permission from NIOR.

14. Product Information

Our garments are produced through trusted private suppliers using premium-quality materials.

Most products are manufactured using approximately 90%–100% cotton or carefully selected cotton-blend fabrics, depending on the specific product.

If you require a garment made from a specific material, such as 100% cotton or 100% polyester, please contact:

niorcustomerservicebrand443@gmail.com

If we are able to source or produce your requested item, we aim to respond within three (3) working days.

15. Product Suggestions

Customers may recommend products they would like NIOR to offer.

To help us review your request, please include:

  • The product name or description.
  • The required size(s).
  • When you would like the item.
  • Any relevant product details.
  • An optional explanation of why you believe it would be a good addition to our store.

Incomplete requests may not receive a response.

16. Pricing

All prices displayed on the NIOR website are shown in South African Rand (ZAR).

Any applicable charges, including shipping fees, will be displayed during checkout before payment is completed.

17. Children’s Privacy

NIOR does not knowingly collect personal information from children without the consent of a parent or legal guardian.

18. Changes to This Privacy Policy

NIOR reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on our website. Continued use of the website after changes have been made constitutes acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

NIOR Customer Service
Email: niorcustomerservicebrand443@gmail.com

Agreement

By creating an account, placing an order, browsing our website, or otherwise using any NIOR services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

This Privacy Policy is the first document in your policy pack. The next document should be the Terms & Conditions, followed by the Refund & Return Policy, and finally the Shipping Policy, so that all four documents are consistent in style and ready to paste into your website.

NIOR Terms and Conditions

Effective Date: 30 July 2026

Welcome to NIOR. These Terms and Conditions govern your use of the NIOR website and all purchases made through our online store. By accessing our website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of These Terms

By accessing the NIOR website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. About NIOR

NIOR is a South African clothing brand committed to offering premium-quality clothing and accessories through trusted private suppliers. We strive to provide quality products, professional customer service, and a secure shopping experience.

3. Eligibility

By purchasing from NIOR, you confirm that:

  • You are at least 18 years of age, or have permission from a parent or legal guardian.
  • All information provided is true, accurate, and complete.
  • You are legally capable of entering into a binding agreement.

4. Product Information

NIOR makes every effort to ensure that product descriptions, colours, images, sizes, and specifications are accurate.

However, slight variations may occur due to lighting, screen settings, photography, or manufacturing processes.

These minor differences do not constitute defects.

5. Product Availability

All products are subject to availability.

NIOR reserves the right to:

  • Update or discontinue products.
  • Correct product descriptions.
  • Change pricing.
  • Limit purchase quantities.
  • Refuse or cancel orders where necessary.

6. Orders

Orders are considered accepted only after payment has been successfully received and confirmed.

NIOR reserves the right to refuse, suspend, or cancel an order if:

  • Payment cannot be verified.
  • Incorrect pricing is displayed.
  • Fraudulent or suspicious activity is detected.
  • The requested product becomes unavailable.
  • Incorrect customer information has been provided.

Should an order be cancelled, NIOR will contact the customer as soon as reasonably possible.

7. Pricing

All prices displayed on the NIOR website are in South African Rand (ZAR).

Applicable charges, including shipping fees, will be displayed during checkout before payment is completed.

Prices may change without prior notice.

8. Payments

All payments are securely processed through iKhokha, a trusted South African payment service provider.

Orders will only be processed once payment has been successfully received and verified.

NIOR does not store customers’ banking details, debit card information, or credit card information.

If payment is declined, reversed, or cannot be verified, NIOR reserves the right to cancel or delay the order until payment has been successfully confirmed.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal information.
  • Providing the correct delivery address.
  • Providing a valid email address and contact number.
  • Reviewing their order before payment.
  • Being available to receive deliveries.

NIOR is not responsible for delays or additional costs resulting from incorrect information supplied by the customer.

10. Product Requests

Customers looking for products that are not currently available on the NIOR website may contact us by email.

Please include:

  • Product name or description.
  • Required size.
  • Preferred material (if applicable).
  • Any relevant product details.

Customers requesting garments made from 100% cotton, 100% polyester, or other specific materials should also contact NIOR before placing an order.

NIOR aims to respond to product enquiries within three (3) working days where reasonably possible.

11. Intellectual Property

The NIOR name, logo, branding, website content, graphics, product images, product descriptions, and all original material published on this website are the exclusive intellectual property of NIOR.

No part of the NIOR brand may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from NIOR.

12. Website Use

When using the NIOR website, you agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload viruses, malicious software, or harmful code.
  • Interfere with the website’s operation or security.
  • Misuse, copy, or reproduce website content without permission.

13. Accuracy of Information

Customers are responsible for ensuring that all information submitted during registration and checkout is accurate.

NIOR will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect information provided by the customer.

14. Limitation of Liability

To the fullest extent permitted by South African law, NIOR shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.

Nothing in these Terms excludes any rights that customers may have under applicable consumer protection laws.

15. Force Majeure

NIOR shall not be held responsible for delays or failure to fulfil its obligations where such delays are caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Power failures
  • Internet interruptions
  • Courier delays
  • Supplier delays
  • Government restrictions
  • Strikes
  • Events beyond our reasonable control

16. Amendments

NIOR reserves the right to modify or update these Terms and Conditions at any time.

Any changes become effective immediately once published on the NIOR website.

Continued use of the website constitutes acceptance of the updated Terms and Conditions.

17. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes relating to these Terms or the use of the NIOR website shall be resolved in accordance with applicable South African law.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

NIOR Customer Service

Email: niorcustomerservicebrand443@gmail.com

NIOR Terms and Conditions

Effective Date: 30 July 2026

Welcome to NIOR. These Terms and Conditions govern your use of the NIOR website and all purchases made through our online store. By accessing our website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of These Terms

By accessing the NIOR website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. About NIOR

NIOR is a South African clothing brand committed to offering premium-quality clothing and accessories through trusted private suppliers. We strive to provide quality products, professional customer service, and a secure shopping experience.

3. Eligibility

By purchasing from NIOR, you confirm that:

  • You are at least 18 years of age, or have permission from a parent or legal guardian.
  • All information provided is true, accurate, and complete.
  • You are legally capable of entering into a binding agreement.

4. Product Information

NIOR makes every effort to ensure that product descriptions, colours, images, sizes, and specifications are accurate.

However, slight variations may occur due to lighting, screen settings, photography, or manufacturing processes.

These minor differences do not constitute defects.

5. Product Availability

All products are subject to availability.

NIOR reserves the right to:

  • Update or discontinue products.
  • Correct product descriptions.
  • Change pricing.
  • Limit purchase quantities.
  • Refuse or cancel orders where necessary.

6. Orders

Orders are considered accepted only after payment has been successfully received and confirmed.

NIOR reserves the right to refuse, suspend, or cancel an order if:

  • Payment cannot be verified.
  • Incorrect pricing is displayed.
  • Fraudulent or suspicious activity is detected.
  • The requested product becomes unavailable.
  • Incorrect customer information has been provided.

Should an order be cancelled, NIOR will contact the customer as soon as reasonably possible.

7. Pricing

All prices displayed on the NIOR website are in South African Rand (ZAR).

Applicable charges, including shipping fees, will be displayed during checkout before payment is completed.

Prices may change without prior notice.

8. Payments

All payments are securely processed through iKhokha, a trusted South African payment service provider.

Orders will only be processed once payment has been successfully received and verified.

NIOR does not store customers’ banking details, debit card information, or credit card information.

If payment is declined, reversed, or cannot be verified, NIOR reserves the right to cancel or delay the order until payment has been successfully confirmed.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal information.
  • Providing the correct delivery address.
  • Providing a valid email address and contact number.
  • Reviewing their order before payment.
  • Being available to receive deliveries.

NIOR is not responsible for delays or additional costs resulting from incorrect information supplied by the customer.

10. Product Requests

Customers looking for products that are not currently available on the NIOR website may contact us by email.

Please include:

  • Product name or description.
  • Required size.
  • Preferred material (if applicable).
  • Any relevant product details.

Customers requesting garments made from 100% cotton, 100% polyester, or other specific materials should also contact NIOR before placing an order.

NIOR aims to respond to product enquiries within three (3) working days where reasonably possible.

11. Intellectual Property

The NIOR name, logo, branding, website content, graphics, product images, product descriptions, and all original material published on this website are the exclusive intellectual property of NIOR.

No part of the NIOR brand may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from NIOR.

12. Website Use

When using the NIOR website, you agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload viruses, malicious software, or harmful code.
  • Interfere with the website’s operation or security.
  • Misuse, copy, or reproduce website content without permission.

13. Accuracy of Information

Customers are responsible for ensuring that all information submitted during registration and checkout is accurate.

NIOR will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect information provided by the customer.

14. Limitation of Liability

To the fullest extent permitted by South African law, NIOR shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.

Nothing in these Terms excludes any rights that customers may have under applicable consumer protection laws.

15. Force Majeure

NIOR shall not be held responsible for delays or failure to fulfil its obligations where such delays are caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Power failures
  • Internet interruptions
  • Courier delays
  • Supplier delays
  • Government restrictions
  • Strikes
  • Events beyond our reasonable control

16. Amendments

NIOR reserves the right to modify or update these Terms and Conditions at any time.

Any changes become effective immediately once published on the NIOR website.

Continued use of the website constitutes acceptance of the updated Terms and Conditions.

17. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes relating to these Terms or the use of the NIOR website shall be resolved in accordance with applicable South African law.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

NIOR Customer Service

Email: niorcustomerservicebrand443@gmail.com

NIOR Shipping Policy

Effective Date: 30 July 2026

Thank you for choosing NIOR.

This Shipping Policy explains how your order will be processed and delivered.

1. Shipping Areas

NIOR currently ships within South Africa.

We may expand our delivery services in the future.

2. Processing Time

Orders are processed after successful payment confirmation.

Orders are generally prepared as quickly as possible before being handed to our trusted delivery partners.

3. Estimated Delivery

Estimated delivery is between 7 and 14 working days.

These delivery times are estimates only and may vary depending on:

  • Courier delays
  • Public holidays
  • Weather conditions
  • High order volumes
  • Supplier processing times
  • Circumstances beyond NIOR’s reasonable control

4. Shipping Fee

A flat shipping fee of R100 applies to all orders unless otherwise stated during checkout.

Shipping charges will be displayed before payment is completed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

NIOR cannot be held responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

6. Delivery Responsibility

Customers are responsible for ensuring that someone is available to receive the parcel at the delivery address.

If delivery cannot be completed because the customer is unavailable or has supplied incorrect information, the parcel may be returned to NIOR.

If the parcel must be shipped again, an additional R100 shipping fee will apply for each re-delivery attempt.

7. Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us.

Email: niorcustomerservicebrand443@gmail.com

Please include:

  • Your Full Name
  • Order Number
  • Email Address
  • Contact Number

We will investigate the delay with our delivery partner and keep you informed.

8. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

9. Private Suppliers

NIOR works with trusted private suppliers to provide quality clothing and accessories.

Supplier processing times may occasionally affect delivery estimates.

10. Product Materials

Most NIOR garments are manufactured using premium fabrics consisting of approximately 90%–100% cotton or carefully selected cotton-blend materials.

If you require a product made from a specific material, including 100% cotton or 100% polyester, please contact:

niorcustomerservicebrand443@gmail.com

NIOR aims to respond to product enquiries within three (3) working days, where reasonably possible.

11. Product Requests

If you would like NIOR to stock a product that is not currently available, please email us with:

  • Product name or description
  • Required size
  • Preferred material (if applicable)
  • Preferred timeframe
  • Any additional product details

Including why you believe the product would be a good addition to the NIOR collection is optional.

Incomplete requests may not receive a response.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact:

NIOR Customer Service

Email: niorcustomerservicebrand443@gmail.com

Agreement

By placing an order with NIOR, you acknowledge that you have read, understood, and agreed to this Shipping Policy. Delivery estimates are provided in good faith but are not guaranteed, and NIOR will make every reasonable effort to deliver your order as quickly as possible.